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Software
Maintenance & Hardware
Technical Support Plans
In addition to providing a wide range of hardware
and software products, Emerson is committed to helping customers
meet their application requirements.
To assist in your application needs, Emerson provides the
following resources:
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Product Repair
Use this section if you have purchased Emerson products and need
product repair or hardware update information.
Emerson's Test Services
Department provides the following resources:
- Test and repair of boards and systems
- Maintenance agreements
- Replacement parts
- Upgrades and addition of options to boards and systems
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Post-Sales Technical Support
If you have already purchased Emerson products and require in-depth
technical support, application assistance, problem debug and testing,
and/or need to submit bug reports, visit our Technical Support group.
The on-line form is the best way to let us know that you have encountered
a problem or need application assistance.
If your browser doesn't support forms, problem reports can be submitted
by e-mail. Please include
the following information where possible:
- Your name, address, company, telephone and fax numbers, e-mail
address, and project name
- The name and version of the licensed software product(s)
- The model, configuration, and serial numbers of Emerson hardware
product(s)
- The target platform (Please include details of additional hardware
and operating system)
- The severity of the problem:
- Minor - The defect causes some
inconvenience in the way in which the application operates
but can be worked around with little or no impact on users
or operators
- Major - The defect causes a
severe limitation in the operation of the application, but
has a workaround that can be sustained for a limited period
of time
- Critical - The defect causes
network failure, loss of information or service which is essential
to the normal operation of the application or constitutes
a safety or security risk
- A short synopsis for inclusion in our summaries
- A full description of the symptoms (for problem reports) or
a detailed explanation of the request (Please include the full
and exact text of any error messages, if applicable)
- If possible, full instructions on how to reproduce the problem
- Any test results and debug work you performed
- Specify if the support request is a query or a problem
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Pre-Sales Support
Follow this link if you have NOT yet purchased Emerson products
but require information for product selection, performance, new
system integration, and/or application assistance.
By submitting your request via our online
information form, we can answer any question and address any
issue you might have when preparing to purchase a product from Emerson,
including:
- Telephone support to assist in product selection
- Performance testing for specific application needs (i.e. benchmarks)
- Product demonstrations
- System integration support (e.g. working with third party suppliers
to provide completely integrated system solutions)
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